Providus is a certified Salesforce Health Cloud consulting company helping healthcare providers, health plans, and life sciences organizations unify clinical and non-clinical data, streamline care coordination, and deliver more personalized patient and member experiences, all within a HIPAA-compliant Salesforce environment.
Choose an option to see how Providus solves your unique challenge:
In most healthcare organizations, crucial data that is required to be readily available is often scattered across an EHR, a care management platform, a payer claims system, a separate member portal, and a spreadsheet that the team maintains because nothing else connects them all.
Prior authorization is one of the most administratively expensive workflows in healthcare. But it’s also one of the most prone to failure when it lives outside the clinical system. When prior authorization requests are tracked in a separate platform or managed through email chains, approvals are delayed, treatment is postponed, and staff time that should go to patient care disappears into coordination overhead.
Life sciences companies managing patient support programs, hub services, and specialty pharmacy coordination operate under compliance pressure. Consent management, HIPAA authorization tracking, adverse event reporting workflows, and specialty distribution coordination all need to be configured with the right data visibility and security controls, Salesforce Shield encryption, and audit trail requirements.
We configure the Patient object, CarePlan, and EpisodeOfCare relationships around your specific care model. Providus enables care coordinator, case manager, nurse navigator, and member services reps to see the complete picture at the point of care without switching between systems.
We design every Health Cloud implementation with HIPAA requirements embedded in the data model, the sharing rules, and the integration architecture so your org is compliant from go-live. We optimize your org for field-level security, data visibility rules, Salesforce Shield encryption, audit trail configuration, and user event monitoring.
Your EHR holds the clinical record. Health Cloud holds the care coordination and patient engagement layer. These two need to work together. We implement FHIR integrations with Epic, Oracle Cerner, Allscripts, and NextGen using MuleSoft and native Health Cloud connectors. This enables the right clinical data inside Health Cloud to surface at the moment a care coordinator or member services rep needs it
We build Health Cloud care management workflows around your specific population health model. Our Salesforce Health Cloud implementation experts configure risk stratification logic, care plan templates, task assignment automation, and escalation rules that match how your clinical operations team actually delivers coordinated care.
Agentforce handles the routine member inquiries, appointment scheduling requests, and other regular workflows. Data Cloud unifies patient and member records across EHR, claims, engagement, and behavioral data sources into a single profile. We configure both capabilities with the HIPAA-aligned data handling controls and consent management frameworks.
Providus boasts a tea, of Salesforce specialists with ample expertise working with healthcare organizations, addressing their CRM and AI adoption needs. We provide post-launch Salesforce Health Cloud services with support contacts, defined SLAs, and quarterly compliance and feature reviews that keep your implementation current, compliant, and aligned with your clinical and operational goals as both evolve.
We implement Salesforce Health Cloud around your specific care delivery model, member management workflows, and compliance requirements. Before any configuration begins, we map your patient or member data model, your care team structure, your existing system landscape, and your HIPAA data handling requirements.
The Health Cloud architecture we build reflects how your organization actually delivers care – with the right data visibility controls, sharing rules, Salesforce Shield encryption, and audit trail configuration in place from day one, not retrofitted after go-live.
What’s included:
Salesforce Health Cloud is the system of engagement. Your EHR is the system of record for clinical data. Getting these two working together requires an integration architecture built around HL7 FHIR R4 standards, SMART on FHIR authentication, and the specific clinical data elements your care teams need surfaced inside Health Cloud at the point of care.
We design and implement EHR integration with Epic, Oracle Cerner, Allscripts, NextGen, and other major platforms using MuleSoft Anypoint Platform and native Health Cloud integration frameworks, with HIPAA minimum necessary standards governing what data crosses the boundary between systems.
What’s included:
Risk-based care models require a care management infrastructure that identifies high-risk patients early, assigns the right care team resources, tracks care plan execution, and measures outcomes against defined clinical targets.
We configure Health Cloud’s care management capabilities, risk stratification models, care plan templates, task assignment automation, care gap identification workflows, and transitions of care coordination around your specific population health strategy and your existing clinical protocols.
What’s included:
Health plans managing member relationships, benefits navigation, prior authorization workflows, and utilization management face administrative complexity that drives costs and member dissatisfaction when it lives in disconnected systems.
We implement Health Cloud for payers with member 360 profiles connected to enrollment, claims, and clinical data, prior authorization case management workflows integrated with clinical criteria decision support, and Appeals and Grievances case management with defined SLA tracking and regulatory reporting outputs built around your specific compliance requirements.
What’s included:
Life sciences organizations managing patient support programs, hub services, specialty pharmacy coordination, and patient adherence programs handle protected health information under compliance requirements that affect every configuration decision in Health Cloud.
We implement Health Cloud for life sciences with HIPAA authorization tracking, consent management workflows, adverse event reporting case management, specialty pharmacy integration, and patient adherence program automation – all with the field-level security, data visibility controls, and audit trail configuration required for both HIPAA and FDA reporting compliance.
What’s included:
Healthcare Salesforce environments require active management. New CMS interoperability rules affect integration architecture. New value-based care contracts require updated care management workflows. New Health Cloud releases need evaluation before adoption in a HIPAA-regulated environment.
Providus provides Health Cloud managed support with a named US-based certified consultant, defined response times, and quarterly compliance and feature reviews that keep your implementation current, compliant, and aligned with your evolving clinical and operational priorities.
What’s included:
We help companies simplify their processes and scale their operations by providing Salesforce development services across the platform ecosystem.
We configure Agentforce for healthcare with HIPAA-aligned data handling controls, identity verification workflows before any protected health information is shared, and escalation paths to human agents for clinical, sensitive, or complex interactions that AI should never handle without oversight.
We connect Sales Cloud to Health Cloud so commercial healthcare teams manage high-value institutional and payer relationships with a complete account context, without duplicating clinical data.
We implement Service Cloud alongside Health Cloud so patient and member support teams have a centralized case management system with HIPAA-compliant case routing, escalation logic, and outcome tracking. Our solutions give clinical and compliance leadership visibility into every open case and every resolution timeline.
We connect Health Cloud with Marketing Cloud so your engagement team sends HIPAA-compliant communications triggered by real clinical and behavioral signals, with consent management and opt-out tracking built into every campaign workflow.
We build Experience Cloud sites connected to Health Cloud with the authentication controls, data visibility rules, and HIPAA-compliant session management that healthcare portals require. Every key audience can self-serve without creating compliance exposure.
We connect Data Cloud to Health Cloud to unify these sources into a single patient or member profile with HIPAA-aligned data handling architecture and consent management controls. Every care team interaction and every Agentforce response is grounded in a complete, current picture of each individual.
We designed and developed a responsive eCommerce website from scratch. The new experience reflects the brand’s identity, simplifies product discovery, and delivers intuitive navigation across all touchpoints, built with performance and scalability in mind.
We performed a full audit of Finqalab’s trading platform, reviewing architecture, code, and security. The outcome was a clear action plan to fix risks and improve performance before scaling.
