Every hour your Salesforce org spends in downtime, it costs your business revenue, customers, and time. Providus delivers end-to-end Salesforce support and maintenance services so your CRM stays up and running, always.
Choose an option to see how we support your Salesforce migration
Your sales reps are raising tickets, your admins are overwhelmed, and the issue that slowed down your pipeline last Monday is still unresolved. Without dedicated Salesforce technical support behind your org, every unresolved issue becomes a workaround.
Businesses often only find out about issues in their Salesforce org when something stops working. By then, the data has already turned messy, and workflows have already failed. Reactive Salesforce support is a business liability.
Salesforce releases major platform updates every year. Each can potentially break your Apex code, disable active flows, or change the behaviour of crucial components. Without a dedicated Salesforce support and maintenance team reviewing every release, every update puts your org at risk.
Our Salesforce technical support service operates on defined response times, so critical issues get escalated and resolved fast, standard requests are handled within clear timeframes, and your team never waits days for a definitive solution.
Our Salesforce managed support services include continuous monitoring of your org, including checking automation health, data sync status, API call volumes, and system performance, so we catch issues before they affect your users, data, leads, or customers.
Every Salesforce update carries risk for orgs with custom code, active flows, and complex configurations. Our Salesforce support and maintenance services help you with pre-release impact assessments, sandbox testing, and controlled deployment.
Our Salesforce support service covers ongoing management and configuration, handling user management, permission updates, workflow changes, new field requests, and object customizations, so your org works the way your team does.
For businesses needing both admin support and technical assistance, we offer Salesforce support services and administration, covering everything in one fixed monthly plan, from routine admin tasks and user onboarding to Apex bug fixes, Flow errors, and integration troubleshooting.
We align you with a certified Salesforce support team that understands your current CRM org and business processes and builds the institutional knowledge that makes every support interaction faster and more effective.
Our Salesforce support not just fixes what breaks, but also ensures your org is heading in the right direction. Our certified consultants review your org regularly, identify where the platform is underperforming, and provide clear strategic recommendations that help you get more value from your Salesforce investment.
What’s included:
Our certified developers add new functionality, custom automation, and technical improvements to our out-of-the-box Salesforce org. We write efficient Apex code, build Lightning Web Components, configure Salesforce Flow triggers, and set up Agentforce while delivering dedicated support at every stage of your Salesforce lifecycle.
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While you continue focusing on scaling your business, our Salesforce specialists set the foundation for your initiatives. We help your Salesforce org evolve by handling ongoing customization needs, including new objects, updated page layouts, revised validation rules, dynamic forms, and role-specific configurations.
What’s included:
Integrations break. APIs change versions. Third-party platforms release updates that disrupt data flows your business depends on. Our Salesforce technical support service covers the full integration layer of your org, monitoring connections, diagnosing sync failures, resolving API errors, and updating integration logic.
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Our support also involves identifying parts of your Salesforce org were never implemented correctly in the first place. Our team assesses what is working, identifies what needs to be rebuilt, and fixes the foundational issues that have been causing support tickets for months.
What’s included:
If you’re moving your org from any nother CRM to Salesforce, or consolidating multiple Salesforce orgs into one, our support team manages the migration from start to finish. We audit your existing data, map every field correctly, validate records before they go live, and build the ongoing support structure your new org needs from day one.
What’s included:
We provide fully managed Salesforce support and maintenance services that equips you with a dedicated, certified team handling administration, development, monitoring, release management, strategic advisory, and more, at a fixed monthly cost.
What’s included:
We help companies maintain platform momentum and eliminate technical debt by providing specialized Salesforce managed services across the ecosystem.
We provide Salesforce technical support for your Agentforce-enabled systems. Our team monitors the performance of your agentic AI systems, diagnoses action failures, resolves data access errors, and optimizes agent workflows for your processes.
We support Sales Cloud orgs across every layer, from lead assignment rules, opportunity stages, and forecasting configurations to CPQ pricing logic, approval workflows, and Einstein activity capture.
We support Service Cloud configurations across case management, omnichannel routing, SLA policies, escalation rules, and knowledge base structure. Our Salesforce technical support team diagnoses the failure at the configuration level and resolves it promptly.
Our Salesforce support and maintenance services include proactive monitoring of your Marketing Cloud data flows. We support environments across Journey Builder flows, data extension syncs, audience segmentation logic, API event triggers, and CRM data connections.
We provide ongoing Salesforce support and maintenance for Experience Cloud portals across user authentication, data visibility rules, sharing settings, custom component performance, and third-party integrations.
We support Salesforce Data Cloud environments across data stream configuration, identity resolution rules, calculated insights, and segmentation performance. Our Salesforce support services ensure your unified customer profiles stay accurate and your org stays optimized.
We designed and developed a responsive eCommerce website from scratch. The new experience reflects the brand’s identity, simplifies product discovery, and delivers intuitive navigation across all touchpoints, built with performance and scalability in mind.
We performed a full audit of Finqalab’s trading platform, reviewing architecture, code, and security. The outcome was a clear action plan to fix risks and improve performance before scaling.
